Before the advent of VoIP, consumers were non-entities for providers and they remembered them only for charging high rates for the telephone services they were offering to them. But after VoIP, situation has drastically changed and providers are forced to view consumers differently. They are already offering VoIP to consumers at affordable rates and they are also looking out for various other ways to please them. They have launched research and development programs spending huge sums of money to bring out several interesting and novel features to be offered to consumers. They expect consumers will be excited with these features and extend their patronage to them. The best voip provider is an asset to your business.